The Midas Touch
Today, the owner of Midas on King Street called me to tell me that I don't know what I'm talking about. He basically called me an idiot for 10 minutes until I finally hung up on him.
Here was his explanation. First, they have in writing that I okayed them fixing the wrong brakes. When I told him that, yes, I wanted them to fix the brakes, and so I didn't realize that they, the mechanics were discussing the wrong set, he assured me that they had it in writing.
When I told him that the main problem was that my e-brake was installed upside down and backwards, he told me that he had it in writing that they had fixed my brakes. He didn't see anything about the E Brake there on my first visit. When I told him to turn the page, he continued to talk about the brakes. When I told him to turn the page to where the manager had given me a one hundred dollar discounts for having fucked up, he told me that this didn't mean anything. They give discounts all the time. Evidentally for no reason.
When I asked him why he bothered to call me, he assured me that I had signed off on that brake job.
I said, "look, I took my car in there for a squeek. They didn't fix the squeek. I took the car back. They didn't fix the squeek. I took my car back again, and not only did they not fix the squeek, but now there was a new squeek."
He answered, "Well, maybe you didn't hear the second squeek because of the first squeek, and only when the first squeek was fixed did you notice the second squeek."
I explained that they hadn't fixed the fucking first squeek and that the mechanic who DID fix the squeek (not Midas) told us it was because they upsold us on brake pads that didn't fit our car. But he had uncontrovertable proof that I'd signed that thing so...there you go. I mentioned that they'd installed my ebrake incorrectly. His response was that this was months ago. Also known as TWO MIDAS VISITS IN WHICH THEY LET MY EBRAKE REMAIN BROKE.
I called Midas headquarters and spoke to a nice person there about this dipshit, and she wants me to fax in the bill from the mechanic who actually did take care of the problem. Hopefully, I will get a refund. I wasn't by the way counting on one so this is an added bonus. I swear to God my stomach has been upset all day because of this screaming match. What a fucker.
In any case, his name Peter Ramalho and his telephone number is (413) 330-7037. If you'd like to call him up and let him know that he's a douchebag, be my guest.
Here was his explanation. First, they have in writing that I okayed them fixing the wrong brakes. When I told him that, yes, I wanted them to fix the brakes, and so I didn't realize that they, the mechanics were discussing the wrong set, he assured me that they had it in writing.
When I told him that the main problem was that my e-brake was installed upside down and backwards, he told me that he had it in writing that they had fixed my brakes. He didn't see anything about the E Brake there on my first visit. When I told him to turn the page, he continued to talk about the brakes. When I told him to turn the page to where the manager had given me a one hundred dollar discounts for having fucked up, he told me that this didn't mean anything. They give discounts all the time. Evidentally for no reason.
When I asked him why he bothered to call me, he assured me that I had signed off on that brake job.
I said, "look, I took my car in there for a squeek. They didn't fix the squeek. I took the car back. They didn't fix the squeek. I took my car back again, and not only did they not fix the squeek, but now there was a new squeek."
He answered, "Well, maybe you didn't hear the second squeek because of the first squeek, and only when the first squeek was fixed did you notice the second squeek."
I explained that they hadn't fixed the fucking first squeek and that the mechanic who DID fix the squeek (not Midas) told us it was because they upsold us on brake pads that didn't fit our car. But he had uncontrovertable proof that I'd signed that thing so...there you go. I mentioned that they'd installed my ebrake incorrectly. His response was that this was months ago. Also known as TWO MIDAS VISITS IN WHICH THEY LET MY EBRAKE REMAIN BROKE.
I called Midas headquarters and spoke to a nice person there about this dipshit, and she wants me to fax in the bill from the mechanic who actually did take care of the problem. Hopefully, I will get a refund. I wasn't by the way counting on one so this is an added bonus. I swear to God my stomach has been upset all day because of this screaming match. What a fucker.
In any case, his name Peter Ramalho and his telephone number is (413) 330-7037. If you'd like to call him up and let him know that he's a douchebag, be my guest.
posted by Monstro D. Whale at
8:00 PM
2 Comments:
Hadn't noticed some of your newer posts. Not a lot of positive events lately! I hope things mellow out soon. You & the fam should follow our lead & relocate to the more peaceful left coast. Go West, young man!
Hmm... we just got our entire brakes fixed on the front. New rotors (I specially requested vented ones, which dissipate heat a little bit better, for a mere $20 or so extra) and new loaded calipers (the entire brake assembly). Les Schwab. They did a great job and only stuck a greedy fist into us for $700.
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